Frequently Asked Questions

Waterboy Solar Pumps are of a very high quality and are backed by our family standards when it comes to moving water. The Waterboy Solar Pump is designed using minimal moving parts and by doing so, the wear is localised to a just a few components. This ensures that breakdowns are infrequent and easily repaired if required. Once your Waterboy Solar Pump is set up and pumping, you can run for many years with minimal maintenance.

Our Waterboy Solar Pumps are designed to need minimal maintenance however it pays to check on your pump periodically for wear and replace any parts you need to before you experience a problem. For our helical rotor pumps, we recommend you check and replace your rotor and stator as required.

They sure can. If you are installing a Waterboy system in a bore, part of the bore accessory kit will be a low water probe which will automatically turn off the pump if the water supply has dropped to a certain level. If the tank is less than 20m away from the water source we recommend that you install a tank full switch. If your tank is more than 20m away from your water source then the best option would be to install a pressure switch assembly and double acting float valve. Either option will ensure your  pump is only pumping the amount of water required to keep the tank full / fill up the tank as it drops to a certain level leaving your bore more time to replenish and only using as much water as needed.

We have a wide range of Waterboy Solar Pump systems which can be found here. The starting price for our Waterboy Solar Pump systems are $3,850 and they range up to $15,000 depending on your application.

The solar panel is designed for and works best when facing north and in full sun light. As you can imagine, when the clouds pass in front of the sun or anything casting shade onto the panel, the intensity of the light that gets to the solar panels drops off. In winter you will not get as much sun so you will not get as much water pumping however in summer you will have far more sunlight. Put simply, your Waterboy pumps whenever the sun shines.

All our Waterboy’s come with a 3 year warranty.

All our Waterboy solar pumps all come with a 2 year warranty, however many of our original Waterboys are still pumping! It is really hard to give a number on how long it will last before needing to be repaired / replaced as it all really depends on your water quality and how hard the pump will be working.

If you need to replace or repair your Waterboy Solar Pump in time you can be assured that the repair or replacement will always be available and a simple change over is done in an easy, timely and cost effective manner. We understand how important your water supply is so you can be assured that the down time will be minimal in the event you need your Waterboy repaired or replaced.

If you need to run your pump over night to have your pump working longer, you absolutely can connect a powerpack to the Waterboy Solar Pump which allows you to plug a generator into . Please ask us for more information and pricing.

Yes you can use a battery set up with Waterboy Solar Pumps, it is still quite expensive at this stage but it is possible.

Absolutely everything you need to get you water pumping! The system includes the Waterboy Solar Pump and motor, Waterboy controller, heavy duty rated pole mount frame (array), solar panels, bore or dam accessory kit, DC isolator for systems above 400w and either 35m or 40m of cable as standard. You can add additional cable. The optional extras you can add to your Waterboy solar system include: anode, pressure switch and double acting float valve or tank full switch and a power pack.

Waterboy Solar Pumps are of benefit to anyone who has a water supply problem that they need a solution for. Our customers are mainly in the agriculture industry in some way, be it farmers who need to water livestock and irrigate crops to small communities who wish to raise their water supply. You can use a Waterboy Solar Pump for any water solution whether it be filling up a tank for a hobby farm, watering stock or transferring water from one tank to another.

Yes you absolutely can! No problem at all. You simply submerse the solar pump into one tank and connect it as you normally would.

An anode is put simply a lump of steel that will absorb any impurities in the water acting as a line of defence and protecting your pump from corrosion. Anodes are a great investment and our results have proven that your Waterboy will last much longer than without one.

If you love our product and are in the water supply industry, we would love to chat to you! We are a family owned and run business and love to help others wherever possible. Our standard policy is that we start your account as a COD trade account and then you can become an account customer after you are sure Waterboy is the right fit for you.

We constantly working to keep the website updated to include a list of agents. You can use our Dealer Locator to find a supplier nearest your location.

If you can imagine that your pipe size is like a straw. The bigger the straw the more liquid can flow through it. We recommend that you minimise friction loss as much as possible with the bigger pipe size, especially when the water will be travelling over a long distance. 2 inch is generally our favourite pipe size when water is travelling a bigger distance or you need maximum water output.

Of course you can. You are able to access the array installations manual by clicking here or looking under our DOWNLOADS tab. You will find everything you need there. If you need another pump installation manual please email us at info@bwsolar.com.au and give us your order number and the model number and we will happily send it to you.